Man with Van Stanmore Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Stanmore provides removal, delivery, collection, and related services. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Client means the person, firm, or company who requests, books, or pays for the services.
Company means the business trading as Man with Van Stanmore providing removal and related services.
Services means any removal, collection, delivery, loading, unloading, packing, unpacking, or related services supplied by the Company.
Vehicle means any van or other vehicle used by the Company to carry out the Services.
Goods means any items, belongings, furniture, equipment, or other property handled or transported by the Company in the course of providing the Services.
Service Area means the areas in which the Company offers its man and van and removal services, including Stanmore and surrounding locations, as may be updated from time to time.
2. Scope of Services
2.1 The Company provides man and van services, small and medium removals, home and office moves, local deliveries, and related services within its Service Area and, by prior agreement, to other destinations.
2.2 The exact scope of the Services, including locations, dates, times, number of staff, size of Vehicle, and any additional requirements, will be agreed with the Client at the time of booking.
2.3 The Company reserves the right to decline any booking or request for Services at its sole discretion, including where the work is outside the normal scope of a man and van or local removal service.
3. Booking Process
3.1 Bookings may be made by the Client through the Company’s designated booking channels as advised from time to time.
3.2 The Client must provide accurate and complete information at the time of booking, including collection and delivery addresses, access details, parking arrangements, number and type of items, presence of heavy or unusual items, and any special handling requirements.
3.3 Quotations are based on the information supplied by the Client. If the information provided is incomplete or inaccurate, the Company reserves the right to adjust the quotation and any agreed price.
3.4 A booking will only be considered confirmed once the Company has accepted the booking and, where required, the Client has paid any applicable deposit or provided payment details in accordance with section 4.
3.5 The Client must inform the Company as soon as reasonably practicable of any changes to the booking details. Changes may result in revised charges or rescheduling, subject to availability.
4. Prices, Quotes, and Payments
4.1 Prices for Services are normally provided on an hourly rate or fixed-fee basis, as agreed at the time of booking. The Company may also charge for additional services, waiting time, congestion or clean air zone charges, tolls, extra mileage, parking fees, or additional staff where required.
4.2 All quotations are given in good faith based on information provided by the Client but are not binding if the actual work differs in nature, duration, or complexity. The Company may adjust the final charge to reflect the actual time taken, distance travelled, and work undertaken.
4.3 Unless otherwise agreed in writing, payment is due immediately upon completion of the Services. The Company may require part or full payment in advance, including a deposit, particularly for larger moves or long-distance journeys.
4.4 The Company accepts payment methods as advised to the Client at the time of booking. The Client must ensure that they are able to make payment promptly in the agreed manner.
4.5 If payment is not made when due, the Company reserves the right to charge interest on overdue amounts, suspend or cancel further Services, and recover any costs incurred in seeking payment.
5. Cancellations and Amendments
5.1 The Client may cancel or amend a booking by giving notice to the Company through the same or another agreed contact method.
5.2 If the Client cancels with sufficient notice, as specified by the Company at the time of booking, any advance payment or deposit may be refunded at the Company’s discretion, subject to any non-refundable expenses already incurred.
5.3 If the Client cancels with short notice, fails to be present at the agreed time, or is not ready for the move to begin, the Company may charge a cancellation fee or a minimum call-out charge, which may include travel time and any waiting time.
5.4 Where the Company needs to cancel or reschedule due to reasons beyond its reasonable control, including severe weather, traffic incidents, Vehicle breakdown, staff illness, or safety concerns, the Company will seek to give as much notice as practical and offer an alternative date or time. The Company is not liable for any indirect costs or losses arising from such cancellation or rescheduling.
6. Client Responsibilities
6.1 The Client is responsible for ensuring that all Goods are properly packed, secured, and prepared for transport, unless packing services have been expressly agreed.
6.2 The Client must ensure that there is suitable and lawful access to the collection and delivery addresses, including any required parking permissions, permits, or visitor access arrangements.
6.3 The Client must provide clear instructions and be present or represented at the collection and delivery locations during the agreed time periods, unless otherwise agreed in writing.
6.4 The Client must not request or permit the Company’s staff to carry out any illegal activities, including unlawful waste disposal, removal of items prohibited by law, or breaches of property regulations.
6.5 The Client is responsible for checking that no items are left behind at the collection address and for verifying that all Goods have been delivered at the destination. The Company is not responsible for items that are not declared, not listed, or not made available at the time of the move.
7. Excluded and Prohibited Items
7.1 Unless expressly agreed in writing, the Company does not carry or handle the following.
Hazardous, flammable, explosive, or corrosive substances.
Illegal goods, stolen goods, or items whose possession or transport is unlawful.
Live animals, plants, or perishable food items that may spoil or cause damage.
Valuables including cash, jewellery, watches, important documents, securities, artworks of high value, or collections.
7.2 If any such items are found to have been included without the Company’s prior consent, the Company may refuse to transport them, may remove them from the Vehicle, and may charge the Client for any associated costs, losses, or damages.
8. Waste Regulations and Disposal
8.1 The Company operates in accordance with applicable waste and environmental regulations. The Company is not a general waste carrier and will only remove waste items when lawfully permitted to do so.
8.2 The Client must not ask the Company to dispose of items illegally, including fly-tipping or depositing waste in unauthorised locations. Any request to do so will be refused.
8.3 Where the Company agrees to remove items for disposal, this will be treated as a separate service and may incur additional charges. Disposal services will be carried out only at authorised facilities or in accordance with local waste regulations.
8.4 The Client is responsible for accurately describing any items to be disposed of, particularly where they may be classified as hazardous, electrical, or bulky waste. The Company reserves the right to decline the removal of items that it reasonably believes to be unsuitable or unlawful to carry.
9. Loading, Unloading, and Access
9.1 The Client must ensure that safe and adequate access is available at all collection and delivery points, including suitable parking for the Vehicle and clear routes to and from the property.
9.2 The Company is not responsible for damage arising from poor access, including narrow staircases, tight turns, low ceilings, unsuitable surfaces, or structural weaknesses. If the Client requests the Company to proceed despite concerns about access, this is at the Client’s risk and may require the Client to sign a disclaimer.
9.3 The Company reserves the right to refuse to move items which, in the opinion of its staff, cannot be moved safely due to their size, weight, condition, or the access available.
9.4 Any additional time required due to restricted access, long carries, or delays caused by the Client or third parties may be charged as extra in accordance with the Company’s standard rates.
10. Liability and Insurance
10.1 The Company will take reasonable care when handling, loading, transporting, and unloading the Client’s Goods. However, the Company’s liability is subject to the limitations and exclusions set out in these Terms and Conditions.
10.2 The Company’s liability for loss of or damage to Goods arising from its negligence or breach of contract is limited to a reasonable amount, having regard to the nature and value of the Goods and the price paid for the Services, unless otherwise agreed in writing.
10.3 The Company is not liable for the following.
Loss or damage arising from the Client’s failure to pack, secure, or protect Goods properly.
Loss or damage to items that are inherently fragile or already damaged.
Loss of or damage to prohibited or excluded items as listed in section 7.
Indirect or consequential loss, including loss of profits, loss of enjoyment, or loss of business.
10.4 The Client is strongly advised to arrange their own adequate insurance cover for Goods in transit and for any high-value items to be moved.
10.5 Any claim for loss or damage must be notified to the Company in writing as soon as reasonably practicable and, in any event, within a reasonable time after completion of the Services. The Client must provide evidence of the loss or damage and cooperate with the Company in investigating the matter.
11. Delays and Events Beyond Control
11.1 The Company will use reasonable efforts to carry out the Services at the agreed times, but timing is not guaranteed. Journey times may be affected by traffic, road closures, accidents, weather conditions, or other events beyond the Company’s control.
11.2 The Company is not liable for delay or failure to perform the Services where this is due to events outside its reasonable control, including but not limited to adverse weather, Vehicle breakdowns, public transport disruption, strikes, civil unrest, or unforeseen access problems.
11.3 In such circumstances, the Company may reschedule the Services or adjust the timing as necessary. Any additional time incurred due to such events may be chargeable where the Company and its staff are required to wait or be on standby.
12. Complaints and Disputes
12.1 The Company aims to provide a professional and reliable service. If the Client is dissatisfied for any reason, they should raise the issue with the Company as soon as possible so that it may be addressed promptly.
12.2 Complaints should be submitted with full details of the booking, the nature of the issue, and any supporting evidence. The Company will investigate and respond within a reasonable time.
12.3 If a dispute cannot be resolved informally, it may be referred to the appropriate legal process under the governing law set out in section 14.
13. Data Protection and Privacy
13.1 The Company will collect and use personal data from the Client only as necessary to manage bookings, provide Services, process payments, and handle enquiries or complaints.
13.2 The Company will take reasonable steps to keep personal data secure and will not share it with third parties except where necessary to deliver the Services, comply with legal obligations, or protect its legitimate interests.
13.3 By using the Services, the Client consents to the use of their personal data in accordance with these Terms and Conditions and any separate privacy information the Company may provide.
14. Governing Law and Jurisdiction
14.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
14.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.
15. General Provisions
15.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
15.2 No waiver by the Company of any breach of these Terms and Conditions shall be considered a waiver of any subsequent breach of the same or any other provision.
15.3 The Client may not assign or transfer their rights or obligations under these Terms and Conditions without the prior written consent of the Company.
15.4 The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of the Client’s booking will apply to that booking.
15.5 Nothing in these Terms and Conditions is intended to confer any rights on any person who is not a party to the agreement between the Client and the Company.
