Man with Van Stanmore Privacy Policy
This Privacy Policy explains how Man with Van Stanmore collects, uses, stores and protects personal data relating to our customers and potential customers in the Stanmore area and surrounding locations. It also explains your rights under the UK General Data Protection Regulation and the Data Protection Act, and how you can exercise those rights.
This Privacy Policy applies to all services provided by Man with Van Stanmore and to all individuals who contact us, request a quote, make a booking, or otherwise use our services in the area.
Who We Are
Man with Van Stanmore is a local removal and transport service provider. For the purposes of data protection law, we act as the data controller in relation to the personal data that we collect and process about our customers and prospective customers.
As data controller, we are responsible for deciding how and why we use your personal data and for ensuring that it is handled in accordance with applicable data protection legislation.
Personal Data We Collect
We may collect and process the following categories of personal data when you interact with Man with Van Stanmore or use our services:
Contact details such as your name, address, service address, and any alternative contact details you choose to provide.
Communication details such as information you provide when you contact us by phone, through online enquiry forms, in writing, or in any other way, including details of your query or request.
Service and booking information including details about the items to be moved, pick-up and drop-off locations, desired dates and times, access information, special instructions and other logistical details required to provide our services.
Payment and transaction data limited to information needed to process your payment, such as payment amount, date and method. We do not store full card details when using third-party payment processors.
Technical and usage data which may include basic information generated when you visit our website, such as IP address, browser type and approximate location, collected through standard web server logs and similar technologies, where applicable.
Feedback and review information if you choose to provide reviews, testimonials, complaints or other feedback about our services.
How We Collect Your Data
We collect personal data directly from you when you contact us to request information, ask for a quote, make a booking, arrange a service, or provide feedback. This may occur by phone, through online forms, or in person.
We may also collect personal data indirectly where another person arranges a service on your behalf, for example if they provide your address or contact details as the service location or contact person. In such cases, we rely on them to have your permission to share your details.
Certain technical data may be collected automatically when you visit our website through the use of standard cookies and server logs, which help us maintain and improve our website and services.
Lawful Bases for Processing
We only process your personal data where we have a lawful basis to do so under data protection law. Depending on the context, we may rely on the following lawful bases:
Contract: We process personal data where it is necessary to enter into or perform a contract with you, for example to provide a quote, confirm a booking, carry out removals or transport services, and manage payments.
Legal obligation: We may process data where necessary to comply with legal and regulatory obligations, such as tax, accounting and record-keeping requirements.
Legitimate interests: We may process data where it is necessary for our legitimate business interests, provided that your interests and fundamental rights do not override those interests. This can include improving our services, responding to enquiries, maintaining security, and managing our business operations.
Consent: In limited circumstances, we may rely on your consent, for example for certain types of optional marketing communications. Where we rely on consent, you have the right to withdraw it at any time.
How We Use Your Personal Data
We may use your personal data for the following purposes:
To provide quotes, respond to enquiries and manage bookings for our services.
To plan and deliver removal and transport services, including organising logistics, staff, vehicles, and any additional services you request.
To process payments, issue invoices and manage accounts and financial records.
To communicate with you about your bookings, schedule changes, service updates, and related customer support matters.
To handle complaints, feedback and service issues to improve our services and customer experience.
To maintain business records, comply with legal and regulatory obligations, and respond to requests from authorities where required by law.
To protect our rights, property and safety, and that of our customers and other individuals, including fraud prevention and security measures.
Data Sharing and Processors
We do not sell your personal data. We may share your data with selected third parties only where necessary and in accordance with data protection law.
We may use trusted external service providers who act as data processors on our behalf. These can include:
Payment processing providers who handle card or electronic payments.
IT, hosting, and website service providers who support our systems and infrastructure.
Professional advisers such as accountants or legal advisers who require limited access to data for regulatory or advisory purposes.
These processors are only permitted to use your data in accordance with our instructions and are required to implement appropriate technical and organisational measures to protect your data.
We may also share personal data with public authorities, regulators or law enforcement agencies where we are legally obliged to do so or where necessary to protect our legal rights.
International Transfers
Our primary operations are based in the local area. If any of our service providers transfer personal data outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent mechanisms required by data protection law.
Data Retention
We keep personal data only for as long as is necessary for the purposes for which it was collected and to meet any legal, accounting or reporting requirements.
In general, we retain booking and transaction records for a period required by tax and accounting regulations. Enquiry data may be retained for a shorter period if no contract is formed, to allow us to respond to follow-up questions and manage our business records.
When we no longer need personal data, we will securely delete or anonymise it so that it can no longer be associated with you.
Data Security
We take appropriate technical and organisational measures to safeguard the personal data that we hold. These measures are designed to protect your data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access.
Access to personal data is restricted to staff and service providers who need it to perform their duties and who are subject to confidentiality obligations.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to your personal data, subject to certain conditions and exemptions:
Right of access: You have the right to request confirmation of whether we process your personal data and to request a copy of the data we hold about you.
Right to rectification: You have the right to request that inaccurate or incomplete personal data is corrected or completed.
Right to erasure: In certain circumstances, you may request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected.
Right to restriction of processing: You may ask us to restrict the processing of your data in certain situations, such as while we are investigating a correction request.
Right to data portability: Where legally applicable, you may request that we provide personal data you have given us in a structured, commonly used and machine-readable format, or that we transmit it to another controller.
Right to object: You have the right to object to our processing of your personal data where we rely on legitimate interests, including any direct marketing activities.
Rights relating to consent: Where we rely on your consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing carried out before consent was withdrawn.
If you wish to exercise any of these rights, you can contact us using the details we make available through our usual communication channels. We may need to verify your identity before responding to certain requests.
Cookies and Similar Technologies
Our website may use cookies or similar technologies to ensure it functions correctly, to improve performance and to collect aggregated usage information. Where required by law, we will seek your consent before setting non-essential cookies. You can adjust your browser settings to refuse or limit cookies, although some website features may not function correctly as a result.
Policy Scope and Local Application
This Privacy Policy applies to all customers and potential customers of Man with Van Stanmore in the Stanmore area and surrounding locations where we offer our services. By contacting us, requesting a quote or using our services, you acknowledge that you have been informed of this Privacy Policy.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or data protection best practice. Any updated version will be made available through our usual communication channels and will take effect from the date of publication.
We encourage you to review this Privacy Policy periodically so that you remain informed about how we use and protect your personal data.
