Terms and Conditions for Man With Van Stanmore Services

These Terms and Conditions set out the basis on which Man With Van Stanmore provides transportation, loading, unloading, and related moving services within the United Kingdom. By making a booking, the customer confirms that they have read, understood, and agreed to these terms. These terms are intended to be fair, transparent, and consistent with UK consumer law, while also protecting both the customer and the service provider. They apply to all standard removal, delivery, and man and van bookings unless a separate written agreement states otherwise.

Throughout these Terms, references to “we,” “us,” and “our” mean the service provider operating under the Man With Van Stanmore name, and references to “you” and “your” mean the customer, sender, recipient, or any person acting on the customer’s behalf. These conditions should be read together with any written quotation, booking confirmation, or job specification. In the event of inconsistency, any specific written agreement relating to your booking will take priority over these general terms, provided it is lawful and clearly agreed by both parties.

We reserve the right to amend these terms at any time to reflect operational, legal, or regulatory changes. Any updated version will apply to future bookings from the date it is issued. The customer is responsible for ensuring that any information provided at the time of booking is accurate and complete, including access details, item descriptions, collection and delivery addresses, parking limitations, and any special handling requirements. Failure to provide accurate information may affect pricing, service performance, and liability allocation.

Booking Process

Bookings may be requested by phone, email, messaging platform, or any other method we make available from time to time. A booking is not confirmed until we have accepted the job and issued confirmation verbally or in writing. A quotation is usually based on the information provided by you at the time of enquiry and may be revised if the actual job differs from the description given. Man With Van Stanmore may refuse or cancel any booking where the details are incomplete, misleading, unsafe, unlawful, or impractical to carry out in the agreed timeframe.

Where a booking involves multiple items, heavy goods, stairs, limited access, dismantling, reassembly, waiting time, or additional stops, you must inform us before confirmation. Any delay, extra labour, or route change caused by undisclosed circumstances may result in additional charges. We may also ask for photographs, inventory lists, dimensions, or other supporting information to assess the job properly. The customer accepts that the final service may depend on the access conditions at collection and delivery points and on the nature of the goods being moved.

Payments

Unless otherwise agreed in writing, payment is due on completion of the service or at the time stated in the booking confirmation. We may require a deposit or advance payment for certain jobs, particularly where significant labour, waiting time, or third-party arrangements are involved. Deposits are normally non-refundable except where cancellation is made by us or where the law requires a refund. Accepted payment methods may include cash, bank transfer, card payment, or other approved methods, and these may vary depending on the nature of the booking.

All quotations are based on the facts known at the time and may be subject to adjustments for additional time, extra mileage, parking charges, tolls, congestion-related costs, storage, waiting periods, or other reasonable expenses incurred in delivering the service. If the customer disputes any part of an invoice, they must notify us promptly and provide clear reasons. Undisputed amounts remain payable in full. Late payment may result in recovery action, administration charges where lawful, and the suspension of future services until outstanding sums are settled.

Cancellations must be communicated as soon as possible. If you cancel with sufficient notice, we may, at our discretion, offer a refund or allow the booking to be rescheduled. Where a cancellation occurs after the vehicle has been dispatched, after staff have arrived, or after preparatory work has begun, we may charge a cancellation fee to cover time, labour, fuel, and administrative costs. The amount charged will be reasonable and proportionate to the circumstances of the cancellation.

Where the customer requests a date change rather than a full cancellation, we will endeavour to accommodate the new arrangement subject to availability. However, a rescheduled booking may be treated as a new booking if the original slot is no longer available or if the nature of the job has materially changed. If we need to cancel or postpone the service due to vehicle failure, staffing issues, adverse weather, safety concerns, or any event beyond our reasonable control, we will contact you as soon as reasonably practicable and may offer a revised date or a refund of any advance payment for the unfulfilled part of the service.

We are not liable for losses caused by cancellation where the cancellation is made in accordance with these terms or arises from events outside our reasonable control. Customers should not arrange irreversible third-party commitments until the booking has been confirmed and they are satisfied that all details have been finalised. Time-sensitive jobs should be clearly identified during the booking process so that appropriate arrangements can be considered.

Customer Responsibilities and Access

You must ensure that the goods are properly packed, accessible, and ready for transport at the agreed time unless we have specifically agreed to provide packing or preparation services. You are responsible for protecting fragile, valuable, or sentimental items unless we expressly accept responsibility for packaging them. Items should be labelled where relevant, and any known hazards should be disclosed in advance. If the property is emptying a flat, office, storage unit, or commercial premises, you must ensure that access is lawful and that we are permitted to load and unload safely.

You must provide suitable parking arrangements or permission where needed. Any fines, penalties, clamp charges, or access-related expenses arising from inaccurate instructions, restricted parking, or unlawful stopping conditions are your responsibility unless they arise solely from our negligence. If our staff cannot complete the work because of blocked access, unsafe conditions, violence, threats, or lack of cooperation, we may end the job and charge for time already spent and any costs reasonably incurred. We expect all customers and third parties to treat our staff with respect and to follow lawful instructions given for safety reasons.

It is your duty to notify us in advance if any item contains batteries, fuel, oils, chemicals, gas cylinders, paint, asbestos, sharp objects, live electrical components, or any other hazardous material. We may refuse to move items that are dangerous, illegal, improperly packaged, or unsuitable for transport. In the case of hidden risks discovered on arrival, we may suspend the job until the risk is removed or refuse to proceed entirely. The customer remains responsible for the accuracy of the item description and for ensuring the lawful ownership of all goods presented for transport.

Liability

We will exercise reasonable care and skill in performing the service. However, our liability is limited to loss or damage caused by our proven negligence, breach of duty, or failure to exercise reasonable care in handling goods. We are not liable for pre-existing damage, insufficient packing, inherent weakness, wear and tear, or damage to items that are fragile, defective, or unsuitable for transport unless we have expressly agreed in writing to manage those items under special conditions. The customer is encouraged to insure valuable, antique, or irreplaceable possessions independently.

Except where prohibited by law, we will not be responsible for indirect, consequential, or economic losses such as loss of profit, loss of business, missed deadlines, or loss of opportunity. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law. If a claim is made, you must notify us as soon as reasonably possible and provide evidence of the alleged loss or damage. Any compensation we may owe will normally be limited to the reasonable repair cost, replacement cost, or fair market value, whichever is lower and supported by evidence.

Where we assist with lifting, dismantling, reassembly, or placing items in position, this is done with reasonable care but at your direction. We are not responsible for structural damage to floors, walls, fixtures, or fittings caused by pre-existing weaknesses, inadequate protection, hidden defects, or the movement of oversized items through tight spaces, unless such damage is caused by our negligence. The customer should ensure that premises are suitable for the intended movement of goods and that flooring, doorways, and access routes can safely accommodate the items.

Waste Regulations

Any disposal, clearance, or removal of waste will be carried out in accordance with applicable UK waste laws and environmental regulations. We will only transport, handle, or dispose of waste where it is lawful and where appropriate arrangements have been agreed. The customer must not place prohibited, hazardous, or unlisted waste into a load unless we have expressly agreed to accept it. Waste that is incorrectly described may be refused, segregated, returned, or charged at an adjusted rate if lawful and practical.

We reserve the right to ask for a clear description of all waste items before acceptance. The customer is responsible for ensuring that waste presented for collection has been lawfully generated and that they have the authority to arrange its removal. Where required, we may use licensed waste carriers, approved facilities, or subcontracted disposal services that comply with relevant regulations. If any item must be treated as controlled waste, special handling conditions may apply. We may decline any waste load where the contents appear to include chemicals, medical waste, electrical goods requiring separate treatment, tyres, fridges, or other items subject to special disposal rules.

By booking a waste-related service, you confirm that you understand that illegal dumping, fly-tipping, or misdescription of waste is strictly prohibited. If the customer requests disposal in a manner that would breach environmental, transport, or licensing rules, we will refuse the instruction and may report suspected unlawful activity to the appropriate authority where required by law. Additional costs arising from lawful disposal requirements, waiting time at facilities, or changes in load composition may be charged where appropriate.

Service Performance, Delays, and Force Majeure

We aim to perform each job within the agreed time window, but arrival and completion times are estimates unless expressly guaranteed in writing. Delays may occur due to traffic, road closures, weather, access restrictions, breakdowns, or circumstances outside our control. Where reasonable, we will keep you informed and adjust scheduling as needed. We shall not be liable for delay caused by events beyond our reasonable control, including but not limited to extreme weather, accidents, industrial action, civil disruption, public transport disruption affecting staff arrival, and emergency road network restrictions.

In the event of force majeure, we may suspend, reschedule, or partially perform the service without incurring liability for any resulting delay or non-performance, provided we take reasonable steps to minimise disruption. If part of a booking is completed and the remainder cannot lawfully or safely proceed, payment may still be due for the work already performed. If a force majeure event makes completion impossible for an extended period, either party may be entitled to end the affected booking by written notice, subject to payment for services already provided and any non-recoverable costs lawfully incurred.

Governing Law

These Terms and Conditions, and any dispute or claim arising from them or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where the customer resides in another part of the UK and mandatory consumer protections require otherwise. If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.